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A short, concise and user-friendly guide to the essential procedures of conducting a meeting, written by the authors of Robert's Rules of Order Newly Revised, the only authorized edition of the classic work on parliamentary procedure Originally published in 1876, General Henry M. Robert's guide to smooth, orderly, and fairly conducted meetings has sold over six million copies in eleven editions. Robert's Rules of Order is the book on parliamentary proceedings, yet those not well versed on what has now become a rather thick document can find themselves lost-and delayed-while trying to locate the most important rules. The solution? Robert's Rules of Order Newly Revised in Brief.Written by the same authorship team behind the officially sanctioned Robert's Rules of Order, this short and user-friendly edition takes readers through the rules most often needed at meetings--from debates to amendments to nominations. With sample dialogues and a guide to using the complete edition, Robert's Rules of Order Newly Revised in Brief is the essential handbook for parliamentary proceedings. Read more

An international business expert helps you understand and navigate cultural differences in this insightful and practical guide, perfect for both your work and personal life. Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out. In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together. She provides a field-tested model for decoding how cultural differences impact international business, and combines a smart analytical framework with practical, actionable advice. Read more

Stop Being A People Pleaser! Learn How To Set Boundaries And Say NO - Without Feeling Guilty!Are you fed up with people taking advantage of you? Are you tired of coworkers, friends, and family members demanding your time and expecting you to give it to them?If so, THE ART OF SAYING NO is for you.Imagine being able to turn down requests and decline invitations with confidence and poise. Imagine saying no to people asking you for favors, and inspiring their respect in the process.Grab your copy of The Art Of Saying NO: How To Stand Your Ground, Reclaim Your Time And Energy, And Refuse To Be Taken For Granted (Without Feeling Guilty!)Amazon bestselling author, Damon Zahariades, provides a step-by-step, strategic guide for setting boundaries and developing the assertiveness you need to maintain them. You'll learn how to say no in every situation, at home and in the workplace, according to your convictions. And best of all, you'll discover how to get your friends, family members, bosses, coworkers, and neighbors to respect your boundaries and recognize your personal authority.In THE ART OF SAYING NO, you'll discover: my personal struggle with being a people pleaser (and how I overcame the habit!)the top 11 reasons we tend to say yes when we know we should say no10 simple strategies for turning people down with finessewhy saying no to people doesn't make you a bad person (the opposite is true!)the best way to develop the habit of setting personal and professional boundarieshow to know whether you're a people pleaser (and how to gauge the severity of the problem)PLUS, BONUS MATERIAL: dedicated sections on saying no to your spouse, kids, friends, neighbors, coworkers, clients, bosses, and even strangers!If you're sick and tired of being taken for granted, grab your copy of THE ART OF SAYING NO today! Start taking control of your life by learning how to say that simple, beautiful word: "No."Scroll to the top of the page and click the "BUY NOW" button! Read more

Do you exude confidence and credibility? Can you command a room? Sylvia Ann Hewlett, one of the world's most influential business thinkers, cracks the code of Executive Presence (EP) for men and women intent on winning the next plum assignment and doing something extraordinary with their lives. You might have the qualifications to be considered for your dream job, but you won't get far unless you can signal that you're "leadership material" and that you "have what it takes". Professionals are judged on presence as well as on performance. Using a wealth of hard data - including a new nationwide survey and dozens of focus groups - Hewlett reveals EP to be a dynamic mix of three things: How you act (gravitas), how you speak (communication), and how you look (appearance). She also draws on in-depth interviews with a wide selection of admired leaders to reveal how they embody and deploy key elements of EP. This book is immensely practical. Hewlett teases out tactics that can help you raise your game and close the gap between merit and success. She offers the unvarnished advice you won't get from supportive friends and tackles head-on such touchy subjects as too-tight clothing and too-shrill voices. She shows how the standards for EP vary for men, women, multicultural, and LGBT employees, and she shares how to get meaningful feedback from politically correct bosses intent on avoiding the real issues. The good news is that EP is eminently teachable. You can learn how to "show teeth" while remaining likable, and you can teach yourself how to dress appropriately while staying true to yourself. You don't have to be born with the voice of James Earl Jones or the looks of Angelina Jolie to hurdle the EP bar. With hard facts and vivid examples, Hewlett shows you how to ace EP and fully realize your unique potential - no matter who you are, no matter where you work. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. Read more

Minding your manners is a blast with these etiquette lessons for kids ages 7 to 12 Today's kids need a fresh approach to manners that resonates with them. A Kids' Guide to Manners goes beyond saying "please" and "thank you" with fun, practical lessons that bring manners into the modern world.From meeting new people to being a courteous guest to texting a group of friends, kids will have fun as they learn to use manners in a way that will make their lives easier and more enjoyable. With 50 essential manners, plus interactive quizzes, entertaining examples, and at-home practice exercises, A Kids' Guide to Manners teaches kids where, when, and how to use manners as they relate to everyday life.With this true manners how-to guide kids will:Build good communication skills that will make it easy to get along with others, such as constructive ways to express emotions to the power of writing a thank you note.Feel confident in new situations by knowing what to do and say when meeting new people, dining in a more formal environment, or dealing with conflict and gossip.Learn proper tech etiquette that represents their best self over text, email, social media, as well as tips for knowing when it is or isn't appropriate to be using technology.With A Kids' Guide to Manners, both boys and girls will understand why manners matter and feel better than ever showing off their new social skills to everyone they know! Read more

I'm Not Yelling is part strategy for savvy black business women navigating a predominantly white corporate America and part vessel empowering black women to find their voices in toxic work environments and be successful business women.Statistical and anecdotal evidence guide the way. Explore the data and hear the accounts of Black women in business who face, work through, and rise above workplace discrimination.Finding your voice as women entrepreneurs. Successful business women use their voice to become strong Black leaders who instill positive change in the workplace culture.In I'm Not Yelling, you'll find:- Evidence to support the experiences of racial inequity and discrimination at work for Black business women.- A narrative study of possible pitfalls, such as microaggressions, lack of mentoring, and pay inequity, their impact which will be explored to provide context to the misogynoir Black female entrepreneurs experience.- Strategies and recommendations to give successful business women a framework for racial trauma healing, emotional support, and business success. Read more

“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and DriveHow to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule  As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass.             Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk.   “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before   “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion   Read more

Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. Do you spend an abnormal amount of time hiding out in the bathroom or hanging out at the buffet table at social gatherings? Does the thought of striking up a conversation with a stranger make your stomach do flip-flops? Do you sit nervously through job interviews waiting for the other person to speak? Are you a Nervous Ned or Nellie when it comes to networking? Then it's time you mastered the fine art of small talk. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social or mingling situation, from lunch with the boss, a first face-to-face date, to an industry event, a business networking opportunity, or even a cocktail party where you don't know a soul. In this newly revised, updated edition Fine offers additional tools and tips on virtual interactions, managing political conversations, and navigating conversations addressing transition, illness, and grief.  This fast-paced, informative audio program offers concrete tools to:Strike up conversations and keep them goingMaster introductions and remember namesCome across as composed and self-assured when interacting decision makers, client, and colleaguesDevelop rapport with anyoneBecome an “active” listenerOvercome communication barriersHandle awkward situationsCome up with topics to discussAvoid conversation “killers”Prepare for successful conversationExit conversations with graceFeel more at ease at award receptions, banquets, receptions, and networking events Read more

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The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers:Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming outThe No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller. Read more

Don’t just see the sights—get to know the people. The Japanese people have always seen themselves as a nation uniquely apart. Their exquisite art forms and elegant culture, military prowess and technological precision, have long been the envy of friend and foe alike. Today, even as Japan adapts to a rapidly changing world, its traditional culture and consensus-based philosophy have proved remarkably resilient.Culture Smart! Japan will broaden your perception and understanding of this complex, rich, and dynamic society. It will guide you through modern Japan s shifting social and cultural maze, and equip you with the tools to avoid the pitfalls of cultural misunderstanding. It provides practical tips and invaluable insights into people s attitudes and behavior to help make your visit a more meaningful and successful experience.Have a richer and more meaningful experience abroad through a better understanding of the local culture. Chapters on history, values, attitudes, and traditions will help you to better understand your hosts, while tips on etiquette and communicating will help you to navigate unfamiliar situations and avoid faux pas. Read more

All in favor of improving meeting procedures, say Aye!Trying to keep your in-person and virtual meetings on track and running smoothly? You need Robert's Rules of Order! These rules for conducting meetings have stood the test of time as the gold standard for practical and effective procedure in group settings like corporate and nonprofit boards, councils, and more. And there's no better way to learn the latest version of the rules than with Robert's Rules For Dummies.This handy guide demystifies the Rules and offers readers a practical roadmap to applying efficient procedures to everything from conducting online and in-person meetings to voting by email. It also:Contains brand-new, updated content on the latest 12th Edition of Robert’s RulesOffers sample meeting agendas, minutes, scripts, and other material to show you how the pros keep meeting recordsWalks you through the basic―and not so basic―ways to nominate and elect officers and directors in organizationsIdeal for board members, convention delegates, business owners, nonprofit executives, and anyone else trying to maintain an orderly flow of business―online or in person―Robert’s Rules For Dummies is a need-to-read resource that will make you wonder how you ever survived without it. Read more

Founder of a global etiquette school and star of her own Netflix series Sara Jane Ho teaches readers how to thrive socially in a variety of situations, in person and online. Etiquette, Sara Jane says, is the glue that holds society together. Humans are social creatures, after all—we need connection to survive. But with global cultures in flux and the post-pandemic digital age, shadow epidemics of anxiety and loneliness are on the rise. Plus, the old rules of “decorum” don’t match the times. Amidst all this withdrawal and change, social growth can feel out of reach. How do we leave the comfort of our homes, step away from our screens, and interact face to face? How do we create genuine bonds with people we’ve just met, and how do we maintain those ties throughout our lives? Even the most resilient social butterflies among us face sticky situations—from accidentally-sent invites to unruly work and family encounters—any advice would help. In her signature cheeky yet pragmatic style, Sara Jane Ho imparts a lifetime’s worth of lessons, pro-tips, and FAQs on social and digital etiquette across the five main microcultures in our lives: Friendship & Social Life, Work, Dating & Relationships, Family, and Food & Travel. From jumping everyday hurdles to discerning unspoken, cross-cultural cues, Mind Your Manners helps us feel the joy and transformation of social fluency—that deep comfort that comes from connection, inclusion, and presenting our best self in any situation. Read more

Feel like you’re trapped in a madhouse of workplace stupidity? This tongue-in-cheek guide is your survival kit.After 30 years navigating irrational decisions, pointless processes, and clueless colleagues, expert JS Paxton decodes the bizarre psychology behind baffling behaviors using witty wisdom. From understanding the different species of stupidity to the “Dreaded Oblivion Syndrome” sufferers, learn strategies to influence, communicate with, and protect your sanity around even the most mediocre mentalities.Packed with anecdotes and research-backed frameworks, How to Work with Stupid People provides clarity amidst confusion, empowering you to:Maintain composure with stealth sarcasm and emotional detachmentDecode complicated situations into actionable tacticsSafeguard mental health while surrounded by workplace frustrationInfluence mediocre mindsets and guide teams toward growthHow to not get angry at workProgress your career beyond stagnating stupidityThe time has come to break free from the shackles of workplace stupidity. Soon you will possess the knowledge and tools to navigate this unconventional world with finesse.Scroll up, grab your copy, and get started today! Read more

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Crowned “the picture of grace” by Vogue magazine, the founder of The Plaza Hotel’s Finishing Program spills her insider tips on how to achieve an upper edge in your career.   Etiquette expert Myka Meier has coached thousands of business professionals and worked with internal human resources and hiring departments of some of the most successful Fortune 100 companies to learn what it takes to be the best in business. It may surprise you to learn that etiquette is what differentiates you from everyone else, and Business Etiquette Made Easy shows you how to put your best professional foot forward.   Whether you’re just entering the workforce or have been working for many years and want to revamp your image, Myka shares practical tips that are simple to incorporate into your everyday business life. Through easy-to-follow chapters, you’ll learn how to: Master resumes and interviews at any levelDress like a polished professionalMake a great first impressionNetwork like a proHave superb business dining table mannersAnd much, much more! Perfect for a recent college graduate as well as those looking to climb the ladder in their respective jobs or industries, Business Etiquette Made Easy is an essential read for any working professional. Read more

Instant Wall Street Journal Bestseller!Thinkers50's top 10 management books of 2022 "...this guide provides readers with much more than just early careers advice; it can help everyone from interns to CEOs." — a Financial Times top title You've landed a job. Now what?No one tells you how to navigate your first day in a new role. No one tells you how to take ownership, manage expectations, or handle workplace politics. No one tells you how to get promoted.The answers to these professional unknowns lie in the unspoken rules—the certain ways of doing things that managers expect but don't explain and that top performers do but don't realize.The problem is, these rules aren't taught in school. Instead, they get passed down over dinner or from mentor to mentee, making for an unlevel playing field, with the insiders getting ahead and the outsiders stumbling along through trial and error.Until now.In this practical guide, Gorick Ng, a first-generation college student and Harvard career adviser, demystifies the unspoken rules of work. Ng distills the wisdom he has gathered from over five hundred interviews with professionals across industries and job types about the biggest mistakes people make at work. Loaded with frameworks, checklists, and talking points, the book provides concrete strategies you can apply immediately to your own situation and will help you navigate inevitable questions, such as: How do I manage my time in the face of conflicting priorities?How do I build relationships when I'm working remotely?How do I ask for help without looking incompetent or lazy? The Unspoken Rules is the only book you need to perform your best, stand out from your peers, and set yourself up for a fulfilling career. Read more

“A helpful manners survival guide for figuring out those sticky everyday situations.” —Joshua Piven, coauthor of The WORST-CASE SCENARIO Survival HandbookThe completely revised and updated edition of the New York Times bestseller that addresses the topics men really need to know to succeed in business and in life.The name “Emily Post” is synonymous with etiquette, good manners, and decorum—and, with this newly revised and updated 2nd Edition of the New York Times bestseller Essential Manners for Men, Peter Post, Emily Post’s great-grandson and director of The Emily Post Institute, Inc., once again does the great lady proud. In this invaluable handbook, Post addresses the topics men really need to master to succeed in business and in life—how to act and to conduct themselves in a plethora of common and not so common circumstances in the office, at a wedding, on social media, when dating, etc. Essential Manners for Men, 2nd Edition is a book that belongs on the shelves of every man and the woman who loves him. Read more

Don’t just see the sights—get to know the people. In the popular imagination Spain conjures up a picture of rapacious conquistadores, fiery flamenco dancers, and brilliant artists. All true enough but how closely does everyday life in modern Spain conform to these dramatic stereotypes?Culture Smart! Spain explores the complex human realities of contemporary Spanish life. It describes how Spain s history and geography have created both strongly felt regional differences and shared values and attitudes. It reveals what the Spaniards are like at home, and in business, how they socialize, and how to build lasting relationships with them. The better you understand the Spanish people, the more you will be enriched by your experience of this vital, warm, and varied country where the individual is important, and the enjoyment of life is paramount.Have a richer and more meaningful experience abroad through a better understanding of the local culture. Chapters on history, values, attitudes, and traditions will help you to better understand your hosts, while tips on etiquette and communicating will help you to navigate unfamiliar situations and avoid faux pas. Read more